Shipping Weight Calculations

Shipping is calculated as per weight. Generally, it is calculated every 500 grams or 1 kg.

Shipping Information

Krishna Tulasi Mala uses various courier companies to ship items within India. It mostly uses air transport service and at times surface transport as well. Whatever we find is suitable to ship to your area, we will use that method.

Within India Shippment Transit Time

For air transport it will take about 2-4 days. For surface transport it will take 5-8 days

International Shippment Transit Time

In case of international shipment we have two type of shipping facility. You can choose any at the time before checkout.

Fast transit – 3-5 Days

Economy transit – 18-28 Days

Returns


Our policy lasts 3 days for exchange and 2 days for refund. If 3 days have gone by since you’re receiving the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Note- Custom Orders, Special category orders cannot be returned. We may only accept return or refund for regular products.

Shipping fees are non – refundable. 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

To be eligible for refund product should be in new and unused condition and you have to apply for refund within 2 days of delivery as we have 2 days refund policy.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your original mode of payment and youll get refunded payment within 7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kr***************@gm***.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at su*****@kr***************.com and send your item to: Krishna Tulasi Mala, Gobardanga, North 24 Parganas, 743252, WB, India

Shipping
To return your product, you should mail your product  to Krishna Tulasi Mala, Gobardanga, North 24 Parganas, 743252, WB, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation Policy

You only can cancel your order before we ship it. Once it is shipped, unfortunately it cannot be cancelled. Thank you for your understanding.